TERMS & CONDITIONS

Payment Methods

You are able to pay for your purchases via EFT as well as South African Visa, MasterCard, and American Express.

Returns Policy

1.1. Please note that all returns have to be authorized by G.Couture. Kindly send us an email at info@gcouture.co.za or contact us at 021 447 3280.

1.2. If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all.  Please promptly contact G.COUTURE Head Office on 021 4473280 so that we can resolve the mistake by arranging to collect the product from you and to deliver the correct product.

1.3. You may not under any circumstances return the following items for hygiene reasons: Earrings, products which you or any other person has altered, repaired or worn.

1.3.1. G.COUTURE will NOT EXECPT any returns/exchanges after 1 month of purchase.

1.4. We regret NO CASH REFUNDS – Should we not be able to size swap or item substitute, a online credit coupon for the value of your purchase will be issued and emailed to the recipient .(Kindly note the online credit coupon could take up to 30 days to be sent)

1.5. If all items are returned for credit , a R50 courier fee will be deducted from credit coupon.

1.6. If a customer does a second return on a product/products, requested/specified a R50 courier fee will be deducted from credit for second returns on same order.

1.7. We regret NO RETURNS on SALE goods.

Return procedures.

1.1. Defective products can only be returned directly to G.COUTURE Head Office in Cape Town.

Please promptly contact G.COUTURE Head Office on 021 4473280

1.2. G.COUTURE will arrange for a collection of the defective product by our courier once you have contacted us.

1.3. NO ONLINE Returns or Exchanges to be done at any of our stores.

Returned product packaging

Please ensure that the returned product to be collected by the courier is packed so as to comply with the following:

1.1 The product is properly protected, with its original packaging, is still in perfect condition for the purposes of resale (i.e. not damaged or soiled, and the swing tag is still attached) together with any accessories, instructions and documentation (Do not return free gift).

1.2. A Non–defective product will NOT BE ACCEPTED as a valid return if it clearly shows signs of having been subject to lasting use (worn longer than a few minutes)

Privacy Statement

We respect your privacy and take all reasonable steps to protect the personal information you give us. We need certain information (including your name, delivery address, email address and contact number) to verify your identity when making online purchases, and to ensure that you receive the products purchased by you and in this regard, you understand that we will need to disclose certain of such information to our courier company. You also agree to receive any promotional information via email or SMS in which you have the choice to opt out on.

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify or clarify information on our website, except as required by law.